Frequently Asked Questions
Do you require a deposit for one time bookings?
We require a non-refundable deposit for one time cleans.
How do I prepare my space for cleaning?
We want you to get the most value out of your cleaning services! Please clear surfaces and floors of personal items to ensure that we spend our time deep cleaning your home and not tidying up.
What should I do with my indoor pet during services?
If there are pets in the home, it’s preferable to secure them in a designated area or inform the cleaner of any special instructions regarding the pet during the clean.
I am a regular client. Why do I see a fluctuation of time in my invoice?
We are human and the magic is in our hearts. Which means depending on the cleanliness state of home (which can differ from time to time) and the familiarity of the cleaner, the invoiced time can fluctuate up to 30 minutes. If you have any questions, please contact us.
What if I need to cancel my booking?
In the event a Client needs to cancel a scheduled cleaning appointment, Cinderelly’s appreciates at least 48 hours notice. Please read more on our cancellation policy here.
Do you offer a cleaning guarantee?
We proudly offer a 24-hour satisfaction guarantee. We are all about your happiness! If you see something you are not satisfied with, contact us and we will make it right!
I see you aren’t taking any clients, do you have a waitlist I could join?
Yes! We feel so fortunate that we are fully booked at this time. Please join our waitlist and we will contact you if a cancellation occurs.
What supplies do you use to clean my home or business?
We do not share vacuums between homes. Clients are required to provide their own vacuums. We bring our own cleaning supplies, mops and rags. The stack of rags we bring will become your personal supply if you so choose, and we will leave your rags in the washer when we leave and ask they are washed for our next scheduled clean. Example brands we use include are Norwex, Method and Melaeuca.
Can I set a budget?
We are happy to work within any budget! If you are a regular client, we can work together to give you an estimate of how many hours it will take to clean your space. From there, you can tell us what you are comfortable with and we can time cap the hours to your liking!
How are services billed?
Services are billed upon completion of service. Payment is due upon receipt of invoice. Please note that we require payment of previous service to be completed before we proceed with your next cleaning appointment. We reserve the right to cancel your cleaning service if your account remains unpaid.